 TECHNICAL SUPPORT
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Most Common Issues
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1. Setting up ISP Monsters:
ISP Monsters has made setting up your computer easy with our auto-config
utility. If you already have an account with us,
click here to start the
configurator. Otherwise, click here
to begin the signup process.
2.Error 691 user/pass is wrong:
Check username/password for spaces before or after.
Make sure to include @ISPMonsters.com after your username. Our
server is case sensitive, so please remember to double check
that upper and lower case letters are correctly typed. If your account
is not active, you may receive this error message.
3.INVALID USERNAME:
Login for Dialup / Web mail
= please include @ISPMonsters.com after your username.
Login for email clients
= please exclude @ISPMonsters.com from your username.
4.Error 678 no answer:
Please check your Access Number. Are you dialing
an area code or do you only have seven digit dialing? Do you
need to dial ?9? , to get an outside line? This is usually a line
or number error.
- Make sure the phone line is connected in the 'Line' port on the modem
- Make sure there is nothing that could be blocking or distracting the signal: line splitters, fax machines, surge protectors
- Reboot machine to ensure that no other programs/software are trying to use the modem
- Lower FIFO Buffers/Max speed in modem settings (refer to Dial-up & Check Settings above for your Operating System)
If none of the above solutions help, you may be required
to do the following. However, we recommend a professional assist you
with this procedure. You may need to reinstall your modem or its driver.
It is also possible that this could be an issue with the local telephone
company, you can test this by dialing on your handset to see if you
hear modem tones.
5.EMAIL:
incoming mail server is a POP3 server
Incoming: mail.ISPMonsters.com
Outgoing: mail.ISPMonsters.com
Account name: username (e-mail address, case sensitive)
Password: *****
[ ] Log on using Secure Password Authentication (should NOT be checked)
[x] My server requires authentication (should be checked)
6. DISCONNECTS ASSOCIATED WITH EMAIL (Common Issue):
Open outlook, go to TOOLS>OPTIONS>CONNECTION TAB
[x] Ask before switching dial up connection (should be checked)
[ ] Hang up after sending/receiving (should NOT be checked)
Click APPLY, then OK, then close outlook and it should work.
7. Exceeded Message Quota:
If you are receiving a message stating that you have exceeded your mail quota; please login to
ISPMonsters.com web mail
to remove any unwanted items. Make sure to check under FOLDERS for discarded mail in "deleted items" as this also counts towards the quota.
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Frequently Asked Questions
Why is my password rejected?
Why do I get disconnected?
Why can't I connect at 56k?
Why do I not get any web pages?
Where can I get modem drivers?
Why do I get junk mail? (SPAM)
How can I prevent getting viruses?
How can I control what my
kids see on the Internet?
How can I unbrand
Internet Explorer?
Troubleshooting Email
Mail Server
I can receive email,
but I cannot send.
Where can I send &
receive my email?
Do I have to connect to
read and write email?
Access Numbers
ISPMonsters.com cannot represent or guarantee
that any dial-up port is local to you. If
any doubt exists, please contact your local
telephone company.
Please contact
support@ISPMonsters.com
with any unanswered questions you might have!
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